Virtual Assistant

What is eVA?

eVA is an embeddable AI assistant that summarizes webpages, provides accurate answers, and connects users with information quickly. Built specifically for state agencies, public portals, and enterprise websites.

Transform your website’s user experience with intelligent, context-aware responses powered by advanced AI technology designed for government and enterprise needs.

Powerful Features

Advanced tools that boost your workflow

Embeddable Chat Widget

Simple copy/paste code integration. Add eVA to any website in minutes with zero technical complexity.

Custom Knowledge Upload

Upload PDFs, documents, URLs, and notes to train eVA on your specific content.

AI-Powered Answers

Advanced natural language processing delivers accurate, contextual responses based on your content.

Admin Portal Control

Complete control over responses, knowledge base, and user interactions from one dashboard.

Secure Data Handling

Enterprise-grade security built for government and corporate compliance requirements.

Usage Analytics

Deep insights into user questions, engagement patterns, and content gaps.

How It Works

Begin your journey in three simple steps

Begin your journey in three simple steps that outline the process clearly, providing a structured sequence to follow from start to completion, ensuring smooth setup and accurate progression through each stage.

Add the Script

Copy and paste a simple code snippet to embed eVA on your website. Works with any platform.

Upload Your Content

Add PDFs, URLs, documents, and custom notes to build eVA’s knowledge base.

Go Live

eVA instantly starts answering user questions with accurate, contextual information.

Why ePathUSA For Advance Software Development?

Discover the Advantages and Benefits of Choosing ePathUSA for Your Software Development Needs

Reduce Support Workload

Handle common inquiries automatically, freeing staff for complex issues.

Improve User Satisfaction

Instant answers lead to happier users and reduced frustration.

Increase Accessibility

Make information accessible 24/7 across all devices and platforms.

Deliver Accurate Information

AI-powered responses ensure consistency and accuracy across all interactions.

Enterprise-Ready Security

Built to meet government and corporate security standards.

Universal Compatibility

Works seamlessly across all agencies, domains, and platforms.

“eVA has transformed how we serve our constituents. Response times are down 70% and user satisfaction is at an all-time high.”

Sarah Johnson

Director of Digital Services

“Implementation was seamless and the ROI was immediate. Our support team can now focus on complex issues while eVA handles routine inquiries.”

Michael Chen

CTO

“The security and compliance features give us complete confidence. eVA meets all our government data handling requirements.”

Emily Rodriguez

IT Security Manager

Frequently Asked Questions

Everything you need to know about eVA

Is eVA secure and compliant with government standards?

Yes, eVA is built with enterprise-grade security and meets government compliance requirements including NIST, FedRAMP, and state-specific data handling regulations. All data is encrypted in transit and at rest, with regular security audits and compliance certifications.

How do we integrate eVA with our existing website?

Integration is simple – just copy and paste a single line of code into your website’s HTML. eVA works with any content management system or custom-built website. Our team provides full integration support and documentation.

Does eVA support document uploads and custom content?

Absolutely. You can upload PDFs, Word documents, Excel files, and add URLs or custom notes. eVA processes all content to build a comprehensive knowledge base tailored to your organization. The AI continuously learns from your specific content.

Can we control what eVA says and how it responds?

Yes, you have complete control through the admin portal. You can review and edit responses, set guidelines for tone and style, approve new content, and blacklist certain topics or phrases. eVA learns from your feedback to improve over time.

What happens if eVA doesn’t know the answer?

When eVA encounters a question it can’t answer confidently, it will gracefully escalate by providing alternative resources, suggesting relevant pages, or offering to connect the user with human support. You can customize these fallback behaviors in the admin panel.

How accurate are eVA’s responses?

eVA uses advanced AI models trained on your specific content, achieving 95%+ accuracy for typical inquiries. Accuracy improves over time as the system learns from interactions and feedback. All responses include confidence scores visible in your analytics dashboard.

Can eVA handle multiple languages?

Yes, eVA supports multilingual capabilities. Users can interact in their preferred language, and eVA will respond appropriately based on your uploaded content. Language support can be configured in the admin portal to match your organization’s needs.

What kind of analytics and reporting does eVA provide?

eVA provides comprehensive analytics including conversation volume, most common questions, response accuracy, user satisfaction ratings, peak usage times, and content gap identification. Export reports in multiple formats for stakeholder presentations and performance reviews.